How we work

Understand it. Plan for it. Engineer the risk out. Stand behind it.

The same four steps, in the same order, for every client. It is how we protect the hours your business runs on.

Step 1

Understand it.

Before we recommend anything, we learn how your business makes money and what each system is worth to it.

Step 2

No one can guarantee uptime on a system they haven't planned for. So the plan comes first.

Step 3

We secure, standardize and monitor the environment so fewer things break, and the things that do break are caught early.

Step 4

You won't be a ticket in a queue. You'll have people who know your business.

Your first months

Phase 1

We review your environment, vendors, security and backups, and bring every gap to your attention with options to fix it.

Phase 2

We install our agents and protection, remove what is unsafe, document everything, and review passwords, firewalls and backups.

Phase 3

Your primary engineer and the help desk take over day to day. Monitoring and patching run on schedule.

Ongoing

Your vCIO meets with you regularly to review risk, continuity, spend and the plan for what is coming next.

Questions we hear

Can you guarantee uptime?: No one honestly can on a system they haven't planned for. We build the plan, engineer the risk out, and tell you in writing about the risks that remain.
What if we already have an IT person?: Good. We work alongside internal IT all the time, adding depth, 24-hour coverage if you need it, and a plan they do not have to build alone.
Are we too small for this?: If an hour of downtime costs you real money, you're not too small. If it doesn't, we'll tell you.
What happens when something breaks at 2 a.m.?: Monitoring and automated security remediation run around the clock on every plan; many alerts are handled in seconds. On 24-hour coverage the help desk answers and fixes at any hour, and brings in your primary engineer when it matters.

About 60 minutes. Your numbers. You keep the result.