24-hour coverage available
Call, email or use the portal. Business hours are Monday to Friday, 8 AM to 6 PM; after hours (6 PM to 8 AM, plus weekends and holidays) and 24-hour coverage are available.
MANAGED IT
A help desk that fixes things, and an engineer who knows your name.
Monitoring, support, patching, backup and planning, run by people who know how your business makes money. Every client gets a primary engineer who owns the account.
WHY IT MATTERS
Your IT should be measured in hours protected, not tickets closed.
When a system stops, your people stop with it. Managed IT is how we keep that from happening, and how we get you back fast when something does break.
WHAT'S INCLUDED
What managed IT includes
A primary engineer
One person owns your account, knows your systems, and is accountable for your environment.Monitoring around the clock
Software agents watch servers, workstations and backups 24x7, and alerts are worked by people.Patching and updates
Operating system and application patches are reviewed, then applied on a schedule that suits your business.Backup and continuity
Backups monitored around the clock, recovery verified daily, and a written continuity plan.vCIO planning
Regular business reviews on risk, spend and what is coming next, with a technology plan tied to your goals.
THE STANDARD
What we commit to.
These commitments come from the Circle Square Standard, the same one every client can hold us to.
- A primary engineer on every account
- 24-hour coverage available
- Daily backup recovery verification
- Response commitments published in the Standard
Whenever we have something that needs to be done quickly, the team at Circle Square is available to help right away. Response times are great and the follow up that we see from our Techs is a level of service we have not seen from previous vendors.
TALK TO A PERSON, NOT A QUEUE
Ric Wallace
CFO and Co-Founder
Questions about managed IT? Talk to someone who will start with your business, not a product.
Find out what an hour costs you.
Book a Downtime LedgerAbout 60 minutes. Your numbers. You keep the result.