Legal

The Renewal Checklist: 14 things your carrier may ask about AI

Carriers have started asking about AI at renewal: CNA has sent supplemental AI questionnaires since 2025 covering tools, policy, training, verification and incident response (2026 EPIC carrier survey, specialty insurance trade press, current to May 2026, trade-press sourced; ask your broker). Tick only what you could evidence today.

  • A written AI acceptable-use policy with a version number and an approval date
  • An acknowledgement register: who signed, on what date, against which version
  • An enumerated tool list by named product and permission tier, not by category
  • AI features already switched on inside software the firm owns: practice management, email, PDF
  • Individually expensed AI subscriptions nobody approved
  • For each tool, whether the vendor’s terms permit training on your inputs
  • Where each vendor processes data, and how long it retains it
  • One named person with authority to switch a tool off
  • The verification step for work product containing legal authority: who performs it, against what
  • Whether the verifier may be the drafter
  • One completed verification record, on a real matter, you could hand an underwriter
  • Which matter types require client consent before client information enters a self-learning tool
  • Dated AI training sessions with a sign-in sheet
  • An incident response plan naming AI scenarios, plus a near-miss log with a date on it

ABA Formal Opinion 512 (July 29, 2024) already puts the written-policy and supervision duty on firm leadership under Rules 5.1 and 5.3. An unticked box is not a problem. An unticked box you answered “yes” to on an application is.

What we will not do

Write a policy describing a firm that does not exist. A generic document with your letterhead asserts practices you do not have, and the gap becomes the story.

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No form. Print it, mark it up, hand it round.

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